Aug
13

Cavalcade of Risk

I’m honored to once again Hank Stern’s Cavalcade of Risk, a kinda sorta departure from the usual stuff I do with MCM. [One caveat – I tried to use the auto-poster app, and the weird spacing results resulted from that effort. After slogging thru it for many (well, a few at least) minutes, I gave up – apologies for the spacing]
Today we’ll begin with Silicon Valley Blogger’s reminder that with a few rare exceptions, the house always wins. In this case the ‘house’ is the stock market, and SVB reminds us to ditch emotion and focus on reality (good luck with that!) at
The Stock Teacher contributes a post on the risks – financial and emotional, inherent in investing in high-flying stocks (something few of us can relate to, I’m sure) at
Ouch- CROX Just Taught Me A Lesson.
Jim asks a question we all should consider when buying or renewing insurance – what’s my appetite for risk? Jim’s is higher than some.
Joe Manausa‘s perspective on the Fannie and Freddie bail out bill is very local – HR 3221 is Good For Tallahassee.
Sticking with the real estate theme for a moment, one of my new favorite blogs is penned (typed sounds so déclassé’) by
Jason Voiovich. His contribution for this ed. of CoR is Reverse mortgage: Hero or villain?, an excellent and thorough review of the pros and cons for consumers and mortgage brokers.
FMF has a quick update on the state of medical tourism – net is there’s a lot more going on these days, including acceptance of medical tourism in some Blue Cross and Aetna plans; read More Insurance Firms Allow Medical Tourism
I was looking forward to reading Nancy Germond’s take on management in her post entitled . I was not disappointed. My only addition is that most of us (your author included) exhibit jerk-y behavior from time to time, so please don’t tar all with the same damning brush!
Raymond contributed multiple posts, including a thoughtful and well-researched piece on federal deposit insurance -something any IndyMac saver wished they’d read thoroughly a few months before that bank cratered. Click thru to

Is My FDIC Insured Checking Or Savings Account Safe If My Bank Fails?
to see what would happen to you if your bank followed suit.
As host, I get to pick who’s here and who stays on the sidelines – a difficult task, but a necessary one if we are to retain your interest – and one principle is to avoid multiple posts from the same contributor. I also get to break my own rules, and Jim’s post on car rental insurance is well written and brief and educational – which covers the requirements in my book. Before you head out on that trip, read Credit Card Rental Car Insurance is Secondary Coverage!?
Our august founder and resident sage, Henry Stern shows his age (and lack of memory loss) Car 54, Where Are You (and how’s your insurance)?, an entertaining look at the possible use of vehicle gps tracking devices by insurance companies. Big brother, indeed – but at a lower premium…
It will come as no surprise that the leading cause of death among public safety employees was heart attacks and vehicular accidents. What did surprise me – a lot – was the death rate among volunteer firefighters. That’s the report from Workers’ Comp Insider, the go-to source for the latest in the WC world.
Jason Shafrin is one of the better health care economists. His contribution is a synopsis of Health Affairs’ article on the Chinese health care system – a fast and educational take which includes this nugget the top social concern in China is “high medical expenses.”
On to my little corner of the world – IN-surance (that’s how southerners pronounce it). Colleague Richard Eskow notes the recent demise of FL Gov. Charlie Crist’s effort to cover more Floridians was doomed to fail from the outset.
Louise from the great state of Colorado chimes in with an interesting take on mandated universal coverage, Colorado State University style. Seems grad students are forced to buy into the CSU plan unless they can prove they have the same-or-better coverage.
From the east coast, David Williams finds that some docs in Massachusetts want to try to force drug stores to not provide medical care, by “barring health care providers from selling tobacco products”. David notes this is a slippery slope; I’d add that it reminds me of the old artisan guild strategies, as well as some of the more distateful aspects of union featherbedding…
Lastly comes this contribution from your author, a dissection of the reasons folks go without health insurance.
And with that, we’re outta here!
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Aug
13

At what price will people buy health insurance?

Most poor folks who don’t have health insurance would if they could afford it. We’ve settled that.
But that’s the problem – health insurance is just not affordable – today. And costs are not going down, in fact the latest data indicates employers will see another 10%+ jump next year – which will certainly lead to fewer employers offering coverage, fewer employees opting for coverage, and more folks without health insurance.
We’ve seen in Massachusetts that reducing insurance premiums does increase coverage, but the premium levels are still too high for some.
Leaving aside the uncomfortable realities of the real world, what is the correlation between ‘price’, defined as a percentage of family (not household) income, and insurance coverage takeup?
Here’s one data point from one of Bob Laszewski’s posts on Massachusetts –
“The state has seen a gain of only 18,000 Massachusetts residents with incomes above 300% of the poverty level in the Commonwealth Choice plan. That’s because it costs $7,000 – 12,000 a year for a family of four to buy the baseline health plan that includes a $2,000 single/$4,000 family deductible before most benefits are available. A family of four with an income of at least $61,000 (300% of the federal poverty level) would not qualify for a subsidy.”
One study suggests that family income should not be the only metric used when assessing ‘affordability’, as total financial assets, home ownership status, and other indicators may strengthen the correlation with take-up rates.
A paper on the topic was authored by Kate Bunford and Mark Pauly in 2002. (full version here) They used two different methods to determine affordability, one based on income and the other on the coverage purchased by similar folks with similar incomes. Perhaps unsurprisingly, there’s a wide discrepancy in the results obtained from the two methods.
Here’s an excerpt from a summary of their report.
“the insurance-adjusted poverty rate for adults aged 25-64 in 2000 was 10.5 percent; on that basis, health insurance is unaffordable for 10.5 percent of adults aged 25-64. For the whole sample, using the poverty line as a benchmark, 71 percent of the currently uninsured population could afford health insurance coverage…
…Using the threshold that 80 percent of similar households purchase insurance, they find that around 25 percent of the uninsured could afford coverage based on peer comparisons.”
Pauly and Bunford conclude that “Depending on the parameters chosen in our definition, we find that health insurance was affordable to between 24% and 55% of the uninsured in 1998.”
I’d note that the the summary states the “affordability of health insurance, measured in various ways, is not a particularly accurate predictor of whether a person will obtain coverage. It is certainly not the only explanation of observed patterns of insurance coverage.” I’d also note that Bunford and Pauly’s methodology is the basis for that conclusion; they looked at insurance takeup rates and analyzed similar populations, while other analyses relied on survey research.
What does this mean?
More research needs to be done.


Aug
11

Why are they uninsured?

There’s more recent data to refine our understanding of who is uninsured – and more apropos to earlier posts here, why. Sorry, libertarians, it’s not because they don’t want health insurance.
When asked why they don’t participate in their employer’s program, 1% of survey respondents said it was because didn’t think they needed insurance.
One percent.
The survey, conducted by the Washington Post, Kaiser Family Foundation and Harvard University provides a “detailed look at the real life experiences and views of low-wage workers”, with ‘low wage’ defined as less than $27,000.
Given the cost of health care and insurance premiums, it is not surprising that for many respondents health care is becoming unaffordable. When asked how easy or difficult it is to afford health care and health insurance, 1/3 of the respondents said ‘very difficult’, and 29% ‘somewhat difficult’. A significant majority would also settle for lower pay if the job had health insurance (56%, compared to 39% who would prefer better pay and no health insurance).
And fewer and fewer are getting insurance through their employer. 69% of the respondents’ employers offer insurance, but only 60% sign up (most because they already have coverage through another source, e.g. via a spouse’s plan, Medicaid or Medicare). Adding up all those with coverage, 72% have some form of coverage, and the remainder does not.
Some claim that a hefty portion of the uninsured don’t have coverage because they just don’t want it. Could be; like I don’t have a place on a lake in New Hampshire because I ‘just don’t want it’. Actually, that’s not true; I also have three college educations to pay for, a mortgage and individual health insurance, so I ‘want’ the lake house, but I can’t afford it.
Here’s a passage from the American Enterprise Institute’s magazine on the issue:
“more than 17.6 million uninsured live in households earning more than $50,000 a year, and household income is above $75,000 for more than 9 million uninsured. However, those numbers overstate the actual income available to those uninsured individuals, because household units are defined more broadly than are insurance purchasing units. As the composition of “households” changes, their income isn’t the same as family income available for spending on health insurance. The rising cost of coverage remains the primary barrier to insurance coverage for the uninsured, and in some cases, its value just may not be “worth it” [emphasis added] for those in higher income families. But a more narrow and consistent measure of the higher income uninsured is closer to 2 million, involving people with regular incomes over $50,000 who lack insurance for spells of more than a year. [emphasis added]”
My sense is that’s what’s really going on here. Poor people can’t afford coverage, and thus don’t have insurance. People of greater, but still modest means, also can’t afford health insurance, so they ‘choose’ to go without.
But most don’t ‘choose’ to be uninsured; the cost:expense equation makes that choice for them.
The question is – at what cost level would people buy coverage?
I’m going to take a shot at that tomorrow.


Aug
8

Hospitals’ growing power

We’re going to stick with the hospital story for just a bit longer. So far posts have discussed the significant profits generated by workers comp payments, the inability of comp networks to manage facility costs, and a cornucopia of other hospital-related issues.
The thesis statement for all could be summed up thusly – Hospitals are gaining power at the expense of commercial payers.
Here’s the proof.
The largest hospital/surgery center company in the nation, HCA reported a 21.6% jump in profits in the last quarter. Revenues “increased 3.7 percent to nearly $7 billion despite a decline in surgeries and flat admission numbers. ”
Lets parse that statement out.
Profits were up much more than revenues, indicating the company (also known as Hospital Corp of America) has been able to keep expenses under control while delivering higher margin services.
Revenues were up even though surgeries (which tend to be very profitable) were down (albeit slightly at 0.5% for inpatient and 0.7% for outpatient facilities) and admissions were flat. The only way that can happen is by changing the mix of services delivered and improving the payer mix (think private insurance instead of Medicaid).
HCA’s success wasn’t an anomaly. Unlike the other hospital companies, Universal Health Services (could we please get just a bit creative with the company names here?) enjoyed an increase in profits and revenue. UHS saw its profits increase 35%, driven by a big increase in inpatient admissions (up 8.5%) and smaller, yet significant increase in the length of hospital stays (up 3.1%). This wasn’t just a one-quarter event; looking at the first half of the year, revenues were up 8% and net income rose 34%. Note that UHS is one of the smaller for-profit hospital companies with fewer than 31 hospitals.
Revenues and profits were also up at HMA, with top line increasing 3.9% despite a decline in patient volumes. HMA, which operates 58 hospitals, also had a good first half of the year with profits almost doubling on a 4% increase in revenue. Interestingly, surgery counts also declined slightly at HMA over the same quarter in the prior year.
We’ll round out the review with a quick look at Tenet – the 58 hospital company saw admissions up almost 2%, driven mostly by ‘governmental managed care admissions’ which jumped 16%. (I wonder, does that mean the Medicaid and Medicare Advantage programs are seeing higher inpatient admission rates? or is it just a shift from unmanaged Medicare?) Tenet also enjoyed a 7.5% increase in ‘same hospital commercial managed care revenues’. (which brings up the rather uncomfortable question – is Tenet a preferred partner with the big managed care companies, or are the big managed care companies seeing a jump in hospital admits?)
Notably, Tenet’s revenues were up 6.3% on that 1.9% increase in admits, a rather surprising jump given that the Feds are not exactly a generous payer. And digging deeper into Tenet’s earnings report, one learns that commercial insurer admits actually declined 2.2% and patient days dropped 3.1%, while outpatient visits were also down 1.8%. So, revenues were up 7.5% on fewer admits and shorter stays…Cost-shifting, perhaps?
Here are a couple statements from Tenet’s earnings report that shed additional light on the situation.

  • Outpatient pricing outpaced the growth in inpatient pricing due to an improving mix of procedures performed in our outpatient facilities.
  • Pricing improvement was evident across all key metrics, primarily reflecting the improved terms of our commercial managed care contracts [emphasis added]

And this from Forbes “Price increases from better terms in its commercial managed-care contracts also helped boost Tenet’s profit and revenue.”
Looks like a trend to me – hospital revenues are up slightly, profits are up much more than revenues, and this despite (mostly) flat patient volumes and lower surgical volumes.
The source of all these profits? Commercial managed care companies.
Which brings us back to a question I asked a while ago; “what exactly are ‘managed care’ companies managing?”
Thanks to FierceHealthcare for the heads up


Aug
7

A digression

I get approached a couple times a month by folks offering to give me great exposure to their gazillions of readers if I’ll agree to let them have unlimited access to anything I’ve written here. In a few cases (very few) it makes sense – WorkCompCentral is probably the best example of a site with significant overlap with MCM’s readership that selectively posts relevant stories from Managed Care Matters.
But most are just looking for free content, and the quid pro quo is heavy on the ‘quid’; they get my intellectual property and I get exposure to their (usually really small) readership.
Not much of a deal; in the almost three years I’ve been publishing MCM I’ve written over twelve hundred posts, commenters have added their own thoughts and contributions, and well over a thousand people a day visit the site. These aggregators want to take that work and use it to build their business, without any compensation. No surprise, I’m one of dozens of bloggers that get the same personalized request from really important folks blowing smoke up my skirt about how great my blog is and how wonderful it will be to work together.
The other business deal I get from time to time is requests from advertisers and agencies looking to place ads on MCM. I’ve resisted so far and see no reason to take ads any time soon. That’s not to say I disapprove of other bloggers’ decision to sell advertising; that’s their business and their decision entirely. For me, accepting ads might add a whiff of potential bias, a decline in objectivity, and that’s not a direction I’m interested in going. And I certainly don’t want to do have to check out potential advertisers who may be sketchy/unprofessional/have skeletons in their closet, skeletons that would then take up residence in my closet.
Which leads to my final point.
I get pilloried from time to time by (usually nasty) readers accusing me of bias towards my consulting clients (list is here). My response is always the same – I always identify a client if that client is referenced in a post, and because I know my clients, and the rest of their industry well, I’m very comfortable discussing issues that involve them. After a dozen years running my consulting practice and another ten in the managed care business, I’m fortunate enough to be able to work with clients I like and respect, and not work with anyone I don’t like or respect.
Am I biased? Sure, biased towards individuals, companies, ideas and strategies that make sense and deliver value honestly and ethically. Will some readers take issue with my opinions, think they have a better business model, get upset and ticked off? Sure. And if they are professional and have a good point, one backed up by solid research and data, I’m happy to listen and happy to share their criticism with you.


Aug
6

Comp networks and hospital costs

A few weeks ago I wrote about the big profits hospitals get from workers comp, and closed with the observation that comp payers are overpaying hospitals. The question is why?
Glad you asked.
Since OUCH (predecessor organization to First Health, now Coventry) first started the work comp network business in a major way (although AIG’s managed care sub had one in the DC area in the mid-eighties, OUCH’s entry really got things going in the late eighties) the business has exploded, with pretty much every work comp payer using a PPO nowadays. The idea is payers get to reduce their expenses and only pay the PPO for ‘savings’.
So, are networks actually saving medical dollars?
Lets run the numbers. National PPO penetration averages around 58-62%, with wide variations among the states (NJ and FL are up above 90% with NY down below 45%). Savings (below FS or U&C but not net of PPO fees) runs about 10-12%, and PPOs charge from 16-23% to their ‘retail’ customers.
Total work comp medical spend this year will be about $32 billion. PPOs are ‘saving’ about $2.4 billion and getting paid about $480 million for that service.
But medical costs in comp are still going up faster than group health medical inflation, and considerably faster than the medical CPI. The biggest contributor to that inflation is facility costs.
According to the latest stats from NCCI, comp medical trend was 6.0% in 2007, 8.6% in 2006, and 6.2% in 2004. By way of comparison, the CPI was 4.4% in ’07, 4% in ’06, and 4.4% in ’05. Anecdotal information from several payers indicates trend is heading up in 2008, with facility costs particularly problematic. And that anecdotal information is backed up by national figures, which indicate facility costs are the fastest growing component of the medical CPI at an annual rate of 4.8%.
In contrast, drugs and supplies were up 0.1 percent in June after dropping 0.7 percent in May. Professional services increased 0.3 percent in June after a 0.7 percent increase in May.
Facility costs in workers comp make up between 35% to 55% of total medical expense (depending on the state) – a pretty significant chunk. As they continue to rise faster than other sectors, that ‘share’ will also rise, making facility costs increasingly significant.
Why aren’t networks able to deliver better results for facilities? Market share. Workers comp makes up less than 2% of total medical costs in the US. When a workers comp network calls on a hospital, the red carpet isn’t exactly rolled out – the managed care contracting department is pretty uninterested in offering a deal to a network that might deliver one percent of their total revenue. While workers comp can be very profitable for hospitals, most facilities look at the revenue numbers and set priorities accordingly.
This isn’t going to change – work comp network deals (with a few minor exceptions) are specific to workers comp. A PPO owned by a group health company may try to leverage the group business when negotiating with a hospital, but get real – the group contract is way more important to the insurer/network than work comp, so when push comes to shove during the contract negotiation process, work comp discounts will be given up to get a better group health discount.
Although there is consolidation going on as one would expect in what is a mature market, there is little in the way of innovation among the larger generalist network vendors. Even though their results are declining, the big PPOs have nothing to gain from innovation, and a half-billion dollars to lose.
What does this mean for you?
Until payers decide they are sick of being pushed around by networks producing increasingly crappy results, this isn’t going to change.


Aug
5

The use of torture in statistics

The recent CONCORD report on cancer survival rates has been used by some on the right to support their contention that the US health care system is superior; according to Catron, the “much-maligned U.S. health care system is the best in the world.” Catron and his fellow travelers’ use of the researchers’ findings has been, to be kind, selective at best.
The study looked at populations around the world, including 16 US states and a half-dozen metropolitan areas that represented 42% of the US population. (Not all state data was available due to collection issues and standards). Four types of cancer, including breast (women), colon, rectum and prostate, which comprise a majority of all newly diagnosed cancers in adults were examined.
From this, Catron concluded:
“Nowhere is this [the superiority of the US health care system] more obvious than in the area of cancer treatment. John Goodman reports on another study published in Lancet Oncology showing that the U.S. has the best cancer survival rates:
[this is a quote from Goodman, not from the Lancet] “A new study of cancer survival on five continents lays to rest the theory that Americans fare poorly compared to other developed countries … in almost every category Americans survive cancer at higher rates than patients in other developed countries.”
Here’s a chart showing U.S. survival rates for breast and prostate cancer compared to the survival rates of four countries whose health care systems are often touted as superior to ours”
Here are a few of the problems with Catron’s argument.

  • Catron used two types of cancer, not the four that were studied. And the two he used were (surprise!) the ones that favored the US. Rectal and colon cancer survival rates were statistically similar in the U.S., Japan, Canada, France, the Netherlands, Sweden, and Australia
  • There’s no doubt the US survival rate for one of his examples – prostate cancer – is very high. There’s also no doubt that this cancer is way over-hyped in the US, with much more screening and testing, lots of which identifies cases that are unlikely to be fatal. Prostate cancer is quite common among older men. It usually grows very slowly, so slowly that most of us end up dying from something else. So we’re paying way more for screening that is marginally useful from a population perspective.
  • The incidence of diagnosed prostate cancer in the US is much higher than in other countries
  • Catron may have meant to say that the US health care system is much better for white folks. In the US, there’s a wide disparity in survival rates between blacks and whites. For breast cancer, survival for white women in the USA (84.7%) was 14% higher than for black women (70.9%). For colorectal cancer, white patients in the US had survival rates 10% higher than for black patients (60% compared with 50%). For prostate cancer, However, there was a 7% difference in survival between black and white men (92% compared with 85.8%).
  • The US stats covered less than half of the population; we don’t know if survival rates in the other 58% of the population are better/worse/the same

The leaps of logic in Catron’s argument would do credit to gymnasts with Olympian aspirations. First that the data is complete (it is not); second that survival rates for two types of cancer is a fair evaluative basis (what about other maladies?): and third that the US has a better health care system because of breast and prostate cancer survival rates.
The logical errors in Catron’s analysis, combined with his faulty arguments, would be laughable if they weren’t representative of how some actually ‘think’. Their approach to any issue is to try to scare the bejesus out of folks, ignoring data and evidence contrary to their opinions. This does them no credit, and over the long term likely undermines their attempt to influence the dialogue on health system reform.
Looking at data from the Commonwealth Fund, and employing Catron’s logic (better survival rates = better health care systems), we find that the 5 year survival rate for kidney transplant patients was 94% in Canada, 86% in the UK, and 83% in the US in 2001. Does this mean that the Canadian system is better than the US system? Of course not – and I’d bet that Catron and his ilk would be quick to point out the problems inherent in drawing such a conclusion.
What does this mean for you?
If you torture numbers long enough, they’ll say anything you want them to. Catron’s misuse of the CONCORD statistics is Exhibit One in the case against this horrifying practice.


Aug
4

Cheap fast or good – pick one

There are those on both sides of the political debate (and some who fancy themselves in the middle) who use anecdotes, scary stories, hyperbole and highly elastic versions of ‘true’ stories to support their solutions to our present health care insurance disaster.
While both sides are guilty, I’d have to say the free marketers look to be ‘guiltier’. Case in point – I’m on the distribution list (at least at the time of this writing) for a few PR firms that have been hired by conservative types to get bloggers to espouse the libertarian, it-ain’t-broke-that-bad-so-don’t-fix-it perspective on health care reform. And they tend to try to scare the crap out of everyone with horror stories of waiting lists in Canada, patients expiring in the UK on transplant lists, and folks with furrin accents invading American hospitals as they try to get kidneys or MRIs or gall bladder surgery without waiting till three years after they’re dead. And these are the reputable folks – there’s also a lot of misinformation circulating in the webosphere about bad Canadian health care.
Not to say this doesn’t happen – there’s no perfect health care delivery/reimbursement system anywhere on earth (although the VA looked closer than most before it was underfunded).
Are there waiting lists in Canada? Yep – but they’re not intolerably long. Are there waiting lists in the US? Yep. Which one is shorter? Depends. Do you have insurance? If you aren’t insured and live in the US, the wait is really really long. If you are a workers comp patient in Massachusetts and need a neurosurgeon, the wait is really really long (the fee schedule is so low very few docs will take WC patients).
And let us not forget that American health care system has a pretty poor reputation for delivering consistently good care…
Ignoring the politically-biased reports on waiting lists, it is likely that Americans don’t have to wait as long as Canadians for some specialty care, and some Canadians may actually not get certain services. For that rapid access, Americans pay almomst twice as much.
You can get it cheap, fast, or good – pick one. We Americans have picked fast, ignored good, and certainly ignored cheap. The Canadians picked cheap, are at least as good, and have accepted slow.
Before you vote, consider what you could do with $750 billion a year in the US – because that’s how much we’d save if our costs mirrored our friends to the north.


Jul
25

Coventry earnings call – the analysts blew it

I think I’ve figured out why analysts have been unable to accurately forecast health plan financials – they don’t know what questions to ask.
That’s the only conclusion I can draw after listening to the latest earnings call from Coventry Health. The mid-tier health plan company is still reeling a bit from last month’s announcement that it had been surprised by a sharp increase in medical costs, an increase that evidently had caught management by surprise.
Folks, this is a health plan company – one that claims “We deliver exceptional value every day, driving solutions that help people enjoy optimal health.”
One might think that a health plan company makes money by managing medical care for hundreds of thousands of Americans. Near as I can tell, Coventry isn’t a health plan, it is a transaction processor that makes money by pricing its insurance far enough above medical costs to administer the plans and make a bit of margin.
And from the questions that were asked ,and the ones that weren’t, it is pretty obvious Wall Street analysts think Coventry is a transaction processor as well. Out of the twenty or so questions after the management presentation, there was one – yes, one, that got anywhere close to actually inquiring about medical management. That questioner asked what Coventry could do or had done to deliver care to Medicare enrollees through an HMO at lower cost than thru the standard Medicare plan. Coventry Chairman Dale Wolf responded by noting that hospital days per 1000 members among Medicare HMO plans could be in teh 900-1300 range, compared to standard Medicare rates of around 3000 days/1000.
That was it. No follow up question as to how they could do that, what the long term implications were, how that affected pricing, what the techniques were that delivered such a great result and could those techniques be used for commercial members.
The entire conversation was about medical trend and how Coventry was fixing its pricing model to reflect higher trend, and if enrollment was going to decrease as a result. Not the factors causing medical trend and what Coventry was doing about it. Well, to be fair, there was a little dialogue about higher inpatient utilization and unit costs in Medicare, and higher hospital utilization on the commercial side. But if you were interested in Coventry’s solution to same, you’re out of luck. Not one analyst even asked.
If analysts don’t know to ask the company why their costs are going up and what they are going to do about it and how that will play out, what, exactly, are they ‘analyzing’?
There’s this thing in business called a sustainable competitive advantage – something you do really well, that is hard to do, that others don’t do well. This gives you an edge in the market, one that makes you a perennial winner. Coventry doesn’t have one, and neither do any of the other health plans. Because all they do is process transactions, adding no value.
Here are some of the questions they should have been asking.

  • What key indicators of medical trend do you watch closely?
  • Exactly what is your average inpatient days per thousand for each block of business and how does that compare to industry standards?
  • How about admissions per thousand?
  • what is driving trend? Is it unit cost (price per service), utilization (number of those services received by a member when they do get those services), frequency (percentage of members that get that service) or intensity (higher cost version of a technology or more expensive procedure type than expected)?
  • Which types of medical care are the biggest drivers; ancillary, physician services, pharma, inpatient, outpatient?
  • What is your plan to address those issues?
  • How will you measure results and when will you know if you’ve been effective?
  • What is Coventry doing about members with chronic conditions? How have your results compared to industry standards?

And the big one:
How would Coventry compete and win if it could not risk select and had to take all comers at a community rate?
Because that may well be the scenario Coventry, and all its competitors, face in two short years.
Note – this applies almost equally to most every health plan. In fact you could just about replace ‘Coventry’ with Wellpoint, Cigna, Humana, Blue Cross, etc and the same perspective would hold true.
Now I really am going on vacation.