In my post earlier this week I reported on the change at the top of Coventry's workers comp division, saying "Young came into the organization in the Concentra deal. Generally well regarded by customers, his promotion has been characterized by several as a good thing; he is viewed as more customer-oriented than execs from First Health."

Well, it looks like there are two very different perspectives regarding Mr Young. I received several emails questioning my positive statements about Young and a couple of calls as well. All disagreed specifically with my 'customer-oriented' claim.

I've met Mr Young a couple times, do not really know him except by reputation, and defer to those who know him better than I. I'll retract my earlier characterization and replace it with this "it is safe to say that Mr Young has supporters and detractors among coventry customers." I'd also note that people generally complain more than they compliment, so perhaps my correspondents were not representative.

And thanks to all who shared their opinions, even those who blistered my inbox in the process.