Employee and customer trust = loyalty = success

with “success” defined as; more revenue, sticky customer relationships, and more new business driven in large part by referrals from happy customers. So, how do you measure “trust”? Well,  you can use lengthy surveys, have long conversations, or track measures … Continue reading Employee and customer trust = loyalty = success

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Optum vs the Massachusetts Attorney General

Several weeks ago Massachusetts’ Attorney General’s office put out a press release noting work comp PBM Optum had settled a civil case by paying $5.8 million and agreeing to “implement additional procedures to prevent overcharges in the future under the … Continue reading Optum vs the Massachusetts Attorney General

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Enough obsessing…here’s what the election means for healthcare.

Like many, I’ve been spending far too much time obsessing over election results. It’s a waste of time and energy…and completely useless; rather than dive into Maricopa County absentee ballot trends, time is far better spent figuring out the election’s … Continue reading Enough obsessing…here’s what the election means for healthcare.

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Survey of prescription drug management in workers’ comp – early findings

With 20+ interviews to date, we are starting to see some patterns in responses. For those unfamiliar with our annual survey, click here to get access to public versions of the last dozen-plus Survey Reports. Respondents are the folks in … Continue reading Survey of prescription drug management in workers’ comp – early findings

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