Nov
17

Workers Comp pharmacy management and third party billers

I had a very interesting conversation yesterday with an executive at a large workers compensation third party biller. For those unaware, third party billers (TPBs) are entities that buy WC scripts from retail pharmacies and then try to collect from the insurance companies. Think of them as factoring agents; the retail pharmacy gets their cash fast, and the TPB gets to make a margin on the difference between what they pay the retail pharmacy and what the insurer pays the TPB.
By the end of the conversation, it was abundantly clear that the TPBs are out to take over the WC PBM (pharmacy benefit management) business. This TPB claims to have spent several years trying to collect what they believe they are owed from numerous payers, wtih very limited success. As a result, they are now pursuing aggressive legal action to try to force the payers to pay them the full amount for each script.
Many payers have been reducing their reimbursement to the TPB based on the rate that the retail pharmacy has agreed to. The TPB claims that since they bought the script, they now own it, and therefore the payer has to reimburse them at fee schedule.
The payers believe that since the script was filled by a retail pharmacy that is in their pharmacy network, they only have to pay the contracted amount.
Woven throughout the conversation was the statement that the TPBs exist to improve the injured workers’ life; by getting access to the drugs, they are helping to speed healing and reduce lost work time. A noble goal to be sure.
What does this mean for you?
The PBM-payer-TPB mix is going to have a huge impact on WC medical expenses, systems, and workflows.


Nov
16

Workers Comp and Disability conference

I am attending the national workers compensation and disability conference in Chicago this week, and will be blogging from here.
Impressions so far – even more exhibitors in the pharmacy benefits management space than last year, which was a drastic increase from the year before. My sense is the higher margins in WC Rx are attracting entrants, many of whom have little understanding of the difficulties inherent in identifying and managing eligibility, dealing with paper bills and third party billers, and interfacing with payers’ claims and bill review systems.
More to come…


Nov
4

China’s workers compensation

Peter Barth presented an interesting overview of China’s occupational insurance situation at WCRI’s annual meeting yesterday. According to Dr. Barth, China passed a comprehensive workers comp law that took effect January 2004. WC is voluntary in the world’s most populous country, although employers that do not subscribe to the insurance program are required to pay the same indemnity benefits available through the program.
The employment situation in China is somewhat unique; a large percentage of the employed population works for government or military-owned firms; about half of the 800 million potential workers are in agriculture, and a large percentage of the remainder is employed by either small firms or foreign and domestic joint ventures. To date, 75 million are coverd by the state fund, which has a goal of 140 million by 2010.
Here are a few other highlights.
– the standard for an injury or illness is consistent with the US’; arising out of or in the course of employment
– premiums are in three bands, ranging from 0.5% of premium to 1.5%, with 2.0% for the worst case
– experience rating is in place, but a maximum of one point can be assessed for the worst risks
While the occupational health situation in China has been the subject of much negative attention, the inception of this state fund may well be the start of significant improvement. Much needed improvement.


Nov
3

WCRI UPDATE on Medical utilization in workers compensation back cases

Medical utilization trends were the subject of a presentation this morning. Here are some of the highlights which are based on research on back and neck injuries…
– use of MRI increased 11-14 points for non-specific back pain cases from 1998 – 2003.
– 40 pct of these cases had MRIs in 2003.
– the surgery rate for disc problems was stable over that period, although there was a shift in location with more performed in outpatient settings
– the typical back case received 4-7 more physical medicine visits over the 5 year period, driven almost entirely by trends in CA and TX


Nov
3

Report from the WCRI conference

Here are a few highlights from today’s WCRI conference
– medical cost growth from 01/02 to 03/04 was in the 8-12 pct. range, driven primarily by increased utilization
– there is a strong correlation between utilization and disability duration, with a 10 pct change in utilization associated with a 4 pct change in duration.
– early returns from CA indicate the recent reforms are having a significant impact on medical costs with a particularly large drop in physical medicine expenses (around 50 pct)
– a study by CWCI (www.cwci.org) indicates that relatively few physicians’ treatment of claimants are consistent with ACOEM treatment guidelines. This particularly interesting as the new regulations state ACOEM’S guidelines are viewed as presumptively correct: they take precedence over the treating physician when there is a disagreement. The full study is available on CWCI’s site.
– MA and FL, two states with historically low physician fee schedules have disproportionally more complex office visits than the median state. This is consistent with other studies which indicate low fee schedules are associated with billing practices featuring a higher proportion of higher value services.


Nov
2

I’m posting this from the WCRI Annual conference in Boston. For those who have yet to attend, this is perhaps the best short conference on WC on the calendar.
Topics this year include workers’ satisfaction survey results and the correlation with costs and outcomes: pharmacy in WC (driven by the 3 new WCRI members who are PBMs): a session on medical guidelines with an excellent presentation by CWCI’s Alex Swedlow on early results of CA’s reform measures (and other topics) and more to come tomorrow.


Oct
26

Maryland IWIF CEO indicted

Another scandal is hitting the workers’ compensation world, as the CEO of the Maryland state fund known as the Injured Workers’ Insurance Fund (IWIF) has been indicted on charges of accepting bribes and racketeering in connection with his previous career as a state senator.
Thomas Bromwell, the individual in question, has been running the fund since leaving elected office in 2002. To quote Insurance Journal,
“According to the indictment, Bromwell received nearly $193,000 from Poole and Kent, a prominent contracting firm, with the money disguised as payments for a no-show job for his wife, Mary Pat, who also was indicted. The company also provided free or discounted construction services on his home worth $85,000, the indictment said.”
In what can only be noted as bizarre, the Board of IWIF voted to keep Bromwell on in his present position despite the indictment. This despite the government’s move to freeze his bank accounts. No leave with pay pending the outcome, no reassigned temporarily, no extended leave of absence. Why? Evidently the Fund has experienced solid growth during Bromwell’s tenure, which has earned him the loyalty and confidence of the Board.
What does this mean for you?
Another scandal means you’ll need a cheat sheet to track them all.


Oct
18

Workers comp info links

My colleagues at Workers’ Comp Insider have posted a helful list of research, calculation, and analytical tools on their site. They include reinsurance and health insurance glossaries, safety information, and Bureau of Labor Statistics links.
There are several other insurance, managed care, and workers comp links and info sources on the sidebar of Managed Care Matters as well.
Worth a bookmark for those times when you need the answer and can’t find it anywhere else.


Oct
17

Work Comp 2004 financial results

Workers compensation insurance results are in for 2004, and the numbers look strong. The overall operating ratio improved to 93.7, up from 98.4 in 2003 and 100.3 in 2003.
(The operating ratio is simply total expenses/(total premium plus investment income))
The positive results, reported by John Burton’s Workers Comp Resources, were driven by a significant improvement in overall claims expense, with the claims ratio at 68.4, a ten-plus point improvement over the prior year. The good news on the claims side was counterbalanced by a ten-point drop in investment income performance from 2000 (20.9% return on investments) to 2004 (11.2%).
The net – claims costs are decreasing, investment results are tanking


Oct
13

ACOEM Survey on providers and payers

ACOEM, the American College of Occupational and Environmental Medicine, is reaching out to payers – TPAs, employers, insurers, managed care companies, to find out about their interests, priorities, and views on occupational medicine.
The “conversation” between payers and providers is usually limited to voice mail, email, and fax, with the occasional mutterings under one’s breath. Here’s a chance to help improve the dialogue.
If you are involved in this area, take the time to fill out their survey.
Here’s more information.
“Effective occupational medicine: opinions wanted
Want to have an impact on the future of occupational medicine? Do you purchase (or influence the purchase) of occupational medicine services for your organization? Do you manage relationships with medical service providers for your company? If so, the American College of Occupational & Environmental Medicine (ACOEM) invites your opinion via an online survey.
The purpose of the survey is to assist the American College of Occupational and Environmental medicine (ACOEM) in learning more about the current practices, priorities, and point of view of those who pay for and use occupational medical services. In particular, ACOEM wants to learn how company managers and executives in organizations are currently viewing a few major issues in organizational and occupational health. ACOEM also wants to hear what companies look for when choosing physicians to provide either hands-on or consulting medical services for their workers compensation and disability programs.
The survey is being conducted by Crescendo Consulting Group, a national research and consulting firm based in Portland, ME. Results will go directly to Crescendo Consulting Group to preserve anonymity.
The survey should take less than 15 minutes of your time, and individual responses will be confidential. In exchange for participation, ACOEM will provide an executive summary of results to any participants who supply contact information. ”