Mar
4

Coventry’s work comp business

A detailed review of Coventry’s latest 10k provides a little perspective on the size of the work comp business. here are a few numbers to consider (all figures for 2008).
– Total WC revenues – $737 million
– PPO revenues – $86 million
– PBM revenues – $230 million (estimated)
– Bill Review, case management, UR, IME, MSA etc revenues – $421 million
By way of comparison, total revenues amounted to $11.9 billion. The work comp business accounts for 6.2% of total revenues.
Any questions?


Mar
3

The AIG breakup – implications for workers comp

With yesterdays announcement that AIG will be consolidating it’s P&C businesses under a single business (American International Underwriter Holdings, or AIUH), the picture is strtimg to get a little more clear. Or perhaps more accurately, a little less cloudy.
AIUH is comprised of the underwriting/insurance unit (AIU) and the administrative unit (Commercial) of the ‘old’ AIG. As such, it is now a separate and distinct insurance company with none of the add-ons such as airplane leasing. It is too early to tell how the business will operate differently from the old ways, but not too early to speculate. Here goes.
Im the past, AIG’s insurance companies had to make money on an underwriting basis. They had to operate at a combined ratio of less than 100. The proceeds from premiums, or investment income, accrued to other AIG subs. This forced the insurance companies to become very very good at underwriting. Two takeaways; if the underwriting expertise stays, AIUH will be a formidable competitor. And as the company will now be allowed to ‘keep’ its investment income, it’s financial results should be quite attractive.
Historically AIG has under-invested in technology and systems. Perhaps the company will now take the long-overdue measures necessary to give its employees the tools they need, and customers the access to information they are demanding.
The new company should also have the tight management focus necessary to prosper. In the past execs were sometimes distracted by the other goings-on at the parent. This distraction did not help keep staff focused and on top of the WC business.
What does this mean for you?
A rejuvenated, focused AIG with a strong WC business will be a formidable competitor.


Mar
2

The announcement today of the largest ever quarterly loss in US history hit the market hard, and will result in massive changes at AIG. These changes will include continued efforts to sell off assets, transfer of more control to the Federal government, and the spin off of domestic insurance operations.
A town hall meeting for all employees hosted by CEO Edward Liddy is in process even as I type this, and there are several key takeaways so far. First, the company will combine the American International Underwriters and Commercial operations units into one entity to be called AIU Holding; it will include 44,000 employees and operate in130 countries; this latter is somewhat surprising, but sources confirm AIU Holdings will retain foriegn P&C operations. The new entity’s CEO will be Christian Moore. This is a bit of a surprise as many employees expected Nicholas Walsh (the current AIU leader) to head up the new business. Moore is currently President and CEO of AIG P&C group; Walsh will be vice chairman and the chair will be named later.
At this point AIG has not publicly announced how they will handle employee stock, but the company is looking to implement increases in compensation and pay bonuses in March as previously announced. These comp changes are pending approval of the Feds, who will be consulted before any plans are finalized. Sources did indicate there appears to be some effort to establish a mechanism to provide stock and/or options to employees of AIU Holdings, but no details were available.
Liddy did not announce extensive staff reductions. However, earlier internal communications asked managers to take a look at their budgets and see where they can cut. No goals were provided; management was just asked to reduce wherever possible.
Beyond that, no other new news came out during the call, but Liddy did say that ‘the goal is to keep as many people as possible’.
Given the company’s desire to demonstrate it is doing all it can to raise capital, do not be surprised if there is movement on this fairly quickly. As I noted last week, these operations are profitable and solid, and as soon as the credit markets return to something approaching normalcy, there will be plenty of folks willing to buy into what is a strong business.
What does this mean for you?
That would be a good move.
Operations could continue, policyholders would be protected, and a big chunk of money given back to the taxpayers.


Mar
1

How bad is the United Kingdom’s National Health Service?

A very good friend sent me this email after reading others’ comments about the Brits’ NHS. This gentleman has had numerous experiences with the American health care system, none due to lifestyle issues.
Here’s his story.
Five hours into an 11-hour flight to London last month I had a heart-related medical “incident” that caused me to faint, hitting my head on a trolley on the way down giving myself a concussion in addition to whatever else was ailing me. Although I (stupidly) refused the wheelchair and ambulance the airline had waiting for me at Heathrow, upon arrival at my hotel I was sent to the emergency room at St. Mary’s Hospital in London where I spent the next 24 hours.
I have to say that I received the BEST medical attention I have ever had or witnessed anywhere in the U.S. Upon arrival in the emergency room I was immediately seen by an administrator who did the necessary paperwork with a sense of urgency I’ve never seen in the U.S. I never even had a moment to take a seat. I was then admitted to the treatment area where for the next 3 hours I received a steady stream of nurses and – not one – but THREE doctors in rapid succession as checks and balances against each other. (At one point the three doctors convened and argued about my diagnosis just like the doctors on television who only have one patient to care about – and actually care.)
In addition to a battery of blood tests, temperature-takings and blood-pressure checks, I had THREE ECGs, TWO X-rays and a CAT-scan before being admitted for an overnight on a heart monitoring machine. After repeated attempts and many delays, they were finally able to get my cardiologist in L.A. on the phone to consult my records and get his opinion. The next day I continued a battery of tests all day long and was told they wanted to keep me for 3-4 days for monitoring and more tests. I refused and demanded to be released as I had to get to the business meetings I was there for – but promised to follow-up with my cardiologist when I returned to L.A. For the next ten days, I received phone calls every couple of days from one of the doctors who had seen me (not a nurse, a real DOCTOR) to make sure everything was alright and that I wasn’t experiencing symptoms.
The hospital was the cleanest I’ve ever seen, was stocked with the latest technology and the most attentive and empathetic staff I’ve ever seen. Had I been an EU resident, all of this treatment would have been free. As an American, I was allowed to walk out without a bill, but was later mailed a bill for — get this — $600. That’s right – six hundred dollars! ONE NIGHT in Cedars Sinai Hospital in Los Angeles – without any tests – starts at $15,000. The last time I paid for a CAT-scan it was about $1,800.
I am no stranger to hospitals in the U.S. I’ve had more than my share of emergencies and have been rushed twice by ambulance with life-threatening conditions only to be kept waiting on a gurney in a hallway for up to five hours. One unforgettable incident was being kept waiting five hours at St. Joseph’s Hospital in Santa Monica while my organs were in shut-down mode. The doctor later told me I was hours from death. Another time I was rushed unconscious while tumors had caused blockages of my large and small intestines. They wrongly thought I might have a ruptured appendix. While waiting five hours to be admitted, I was given an enema to try to clear the blockage. Had I had the ruptured appendix they suspected, this would have killed me.
I can only hope that the American health care system will become like the UK’s. Even the hospital food was good!
Oh – and by the way – when I got home and saw my cardiologist, he completely ridiculed and belittled the Brits for “over-reacting” and “throwing mud at the wall”. He explained that the reason they reacted as they did was because “they didn’t know what they were doing”. He offered the tests they recommended, but I’d have to wait 6-8 weeks to get on the docket at an outpatient facility and it was going to cost many thousands of dollars and he doubted my insurance would cover it. No thanks! I’m planning on getting the tests when I return to London next month.


Feb
27

AIG – what happens on Monday.

AIG is set to announce a fourth quarter loss of some $60 billion. That’s a huge, immense, devastating number. And one that likely spells the end of what was once the largest commercial insurer.
Most of the attention has focused on the Asian business, auto lines, and other financial operations. Amidst all the speculation about breakup, sale, outright takeover by the Feds, or business termination there is one missing element – a recognition of the value of the core business – AIG’s domestic operations.
The domestic commercial insurance operations and underwriting companies (Commercial and American International Underwriters (AIU)) are in generally good shape. Reserves are solid, and share is excellent. While the company suffers from chronic under-investment in claims technology and a managed care strategy that could best be described as old-fashioned, there is a lot of value in the domestic business.
AIG is justifiably renowned for its underwriting skill; distribution is solid, and management is generally strong. It is the largest underwriter of workers comp, a line that has been quite profitable of late. AIG is also a large writer of property and general liability coverages. There’s a nice, big business here, one that will undoubtedly be very valuable when the dust settles. But right now, no one wants to buy anything remotely associated with AIG. Intracompany relationships at AIG are tangled, interwoven webs – difficult to understand much less separate out. Any acquirer will have to be very sure they have extricated what they want, and left the rest behind, before closing a deal.
And right now there’s just no interest in starting the process. Couple that risk aversion with the sense among many big carriers that it will be cheaper and less risky to just take over customers as they flee AIG, and oyu start to understand why a sale to another insurer is unlikely over the near term.
The Feds sure don’t want the business. That leaves one other way to capture value – an IPO. Sure, that’s a crazy idea – who would want to do an IPO these days? You’d have to be nuts, or desperate, to do an IPO. That’s exactly the position AIG management finds themselves in – desperate.
The problem with an IPO – in addition to the obvious – is there has to be something left to sell – and that something includes management and staff. AIG is due to pay bonuses in a couple weeks, and if it doesn’t, the exodus of talent will turn into a flood of Biblical proportions. That will strip AIG of the people it would need to make an IPO work. But, as anyone who’s been paying attention will tell you, big financial companies that are getting big taxpayer bailouts better not pay any staff any bonuses.
There may be a pony in here. If deserving employees get shares in the new business, that may help convince them to stick around and recover some of the equity they lost as AIG’s stock cratered.
Desperate times call for desperate measures. And the folks at 70 Pine Street are nothing if not desperate…


Feb
26

Everyone but the docs – the Obama health reform strategy

There’s plenty for everyone to not like in President Obama’s health care reform plan – the one revealed late yesterday in a conference call with his advisers and media. (Almost) Everyone will find something to object to – higher taxes, lower reimbursement, reduced profits, increased fees – the Administration found every possible way to share the pain.
The plan is projected to raise about $634 billion over the next ten years, money that will be used to expand coverage. Sounds like a lot of money – but remember we’re talking about health care – so it isn’t. More on that in a minute.
It’s a different strategy – because no one can legitimately complain they are suffering more than anyone else, the plan’s architects have leveled the playing field, spreading the burden amongst (almost) all the stakeholders. It will be tough for lobbyists to plead poverty or maltreatment – if they do their contribution to the solution will have to come out of another stakeholder’s hide.
There is one group that wasn’t directly addressed – physicians. Again, more on that in a minute…
Whether it will work to help push reform thru at long last is a very open question – but give the President credit, it is a different approach.
Here are a few of the highlights – more to follow.
– Higher taxes on those making over $250k will be a primary funding source
– As predicted, Medicare Advantage subsidies are history – providing about $175 billion (thanks Hetherjw) over a decade. These funds will contribute about a third of the dollars sought by Obama to expand coverage.
– Hospital reimbursement will be reduced, with one major bite coming from a change in reimbursement – there will be a flat fee for the initial hospitalization and 30 days of follow up care. This is response to studies that indicate 18% of Medicare patients are re-admitted within a month of the initial hospitalization.
– Wealthier seniors will pay higher premiums for Medicare coverage
– Pharma is also hit, with a higher rebate for Medicaid drugs (increased from 15.1% to 22.1%)
– and they may well be unhappy about Obama’s effort to speed approval of generics
With all that, there are a couple key issues that were not addressed in the conference call with the President’s advisers last night. And they are big ones – physician compensation and Federal negotiation with pharma for Medicare Part D drug pricing and/or rebates.
Back to the $634 billion question. As Bob Laszewski points out, the $634 billion that will be ‘raised’ by these steps will not be enough to provide universal coverage. So, where’s the rest of the cash going to come from?
Is it possible that the absence of physician reimbursement cuts from the proposal is part of an overall strategy whereby everyone else complains about docs not doing their part? Is this a calculation on the part of the Administration, who recognizes that the physician lobby is the strongest it will have to contend with? Have they deliberately set up a physicians v. everyone else ‘discussion’?
What does this mean for you?
At this point, it looks like the only ox that is not gored by the plan is owned by physicians. I wouldn’t expect that situation to remain static…


Feb
25

Obama’s speech – what does it mean for health reform?

Last night’s not-the-state-of-the-union speech covered a lot of ground, some of it rather superficially. Although health care was one of the President’s three key initiatives, he kept his comments at the proverbial thirty thousand foot level. He did take credit, and deservedly so, for his Administration’s (and Congress’) quick action on a variety of health care issues, stating: “Already, we have done more to advance the cause of health-care reform in the last 30 days than we have in the last decade,” he said. “When it was days old, this Congress passed a law to provide and protect health insurance for 11 million American children whose parents work full-time.”
Although his comments were very general there are three key takeaways.
Most significant is the sense of urgency. President Obama was quite forceful about his commitment to move on health reform quickly. He specifically noted that his 2010 budget will address health care reform, saying “This budget builds on these reforms [SCHIP etc]. It includes a historic commitment to comprehensive health care reform — a down payment on the principle that we must have quality, affordable health care for every American.”
That is the second key takeaway – this will be an incremental process, building towards universal coverage over time, not trying to cover everyone from the outset. This is consistent with Obama’s campaign platform, and also smart politically. If there are no more expansions of coverage this year, then he can point to SCHIP’s expanded coverage, COBRA subsidies, and Medicaid funding support as reforms that are resulting in more coverage and fewer uninsured.
Finally, the President explicitly acknowledged cost as the key barrier. But here he relied once again on the root out waste and inefficiency mantra as the method for reducing cost. That’s true, and comparative effectiveness research is a key weapon in that battle, Congress has already tried to blunt the impact of comparative effectiveness, demonstrating once again how tough this battle to ‘root out waste and inefficiency’ is going to be.
I’m quite sure President Obama understands the political difficulties inherent in reducing cost. And I’m also sure he is going to get what he can, and keep coming back till he gets what he wants.
What does this mean for you?
As I’ve said repeatedly, health care reform will be achieved incrementally, make lots of folks unhappy, and result in multiple bruising battles. And it will be very important for those who advocate sweeping change to reflect back on what has been accomplished. Obama is right – already this year more has been accomplished than in the previous eight.


Feb
24

When Medicare changes physician reimbursement – the impact on health plans

Medicare physician reimbursement will change next year. As I noted yesterday, it looks like cognitive services (office visits, etc) will be paid at higher rates, while procedures (surgeries etc) will see a cut in reimbursement.
Consider the fallout from the change. If things go as I think they will, the specialty societies and their allies will fight long and very very hard to minimize any reductions in reimbursement. But over time, their compensation will decline relative to generalist pay. And over time, the re-leveling will become reality – the generally-accepted-way-the-world-is. That process will take years not months, and be marked by ups and downs, resistance from providers and nastiness in negotiations.

What are the implications for health plans?
Several.
The near term – the end of this year into 2011
Specialists will seek to replace lost revenue by increasing prices paid by and the number of services delivered to health plan members. Yes, cost shifting. This makes it even more important for health plans to invest in medical management, data mining, physician profiling and reporting. This new pressure to shift costs will manifest itself in a variety of ways – some obvious and some not.
Contracting will take longer, be tougher, and be even more acrimonious than it is today. Health plans will have to plan carefully, provide contracting staff with real, accurate data they can use to convey market share, provider effectiveness, and provider rankings. These last will be highly contentious; physicians will vociferously defend their practices and complain about metrics and methodologies. And in many cases they may have a case. But if they want to be paid more, providers will have to make a convincing case that they are worth it. The net – both parties will need more and better information.
The longer term
Health plans with smaller market share will be at an even-greater disadvantage. Providers will be increasingly picky about the plans they contract with, forcing small plans into a Hobbesian choice – agree to higher rates to fatten the provider directory, and suffer the consequences of the inevitably higher medical loss ratios. Or refuse to contract at higher rates and end up with far too few specialists.
Except for those health plans that are part of integrated delivery systems. These plans will (over time) flourish, especially if they ‘buy’ their physician services from one or a very few groups.
Over time, expect health plans to also reduce compensation to specialists (relative to generalists). The smart plans, those who can look beyond next quarter’s medical loss ratio numbers, will not try to keep generalist reimbursement low while also ratcheting down specialist pay. (Alas, there are far too few ‘smart’ plans.)
There’s a wild card out there as well. Those plans investing in medical homes will likely find their need for specialist services is reduced rather dramatically. While there’s been much talk about homes, there’s not been a matching amount of activity. The reimbursement change could trigger that, as it will drive more providers into primary care. If the need for specialists is reduced, as it should be with the home model, those same specialists will find they have little leverage.
What does this mean for you?
If you are a provider, be prepared to make the case that you are better than the competition. Payers, get serious about profiling and reporting. Primary care docs, change is a-coming.


Feb
23

Finally, adults are in charge in Washington

President Obama will no longer play games with the budget – his administration will include the cost of the wars in the budget, will not count the fake ‘savings’ from the SGR process (the Sustainable Growth Rate is the process that ‘cuts’ Medicare payments for doctors every year), and will acknowledge the alternative minimum tax will be adjusted to reduce its potential impact on taxpayers. The President’s predecessor, Mr Bush, routinely took credit for the latter two, all the while knowing the laws to cut doctors’ payments would be suspended and limit the AMT’s impact would be reduced. And Bush funded the wars via special appropriations and not in the annual budget process.
The historical process of kicking the Medicare physician reimbursement problem down the road (to paraphrase Mr Obama) has served to delay the final day of reckoning, while making that reckoning ever more expensive. Legislators, citizens, and regulators must confront that problem this year – and it appears the SGR wiill be addressed this summer.
It looks like reimbursement for cognitive services – the 99xxx codes for readers expert in CPT-4s (thanks for the correction Mr Gordon); office visits and similar services for others – will be increased while payments for surgeries, imaging, and other ‘procedures’ will be reduced.

This just makes sense. Primary care physicians have seen their total compensation slide year after year, while those doctors specializing in ‘specialties’ have seen slight increases. There is a shortage of primary care docs – newly minted physicians can’t afford their debts on $125k a year, so they have to specialize in one of the more lucrative areas if they are to have any hope of a decent income. Increasing reimbursement for cognitive services will also likely lead to a reduction in the number of patients referred to specialists; if your family practice doc can afford to spend the time to talk through lifestyle issues that may be contributing to your diabetes, low back pain, and/or shortness of breath, the two of you may be able to come up with a strategy that doesn’t require treatment by one or more specialists.
Reducing compensation for specialists is going to ignite a political firefight – one that will be loud, violent, and ugly. It is also long overdue. There are going to be winners and losers in health reform, and one group that looks likely to lose is specialists.
What does this mean for you?
By acknowledging the real cost of Medicare physician compensation, the President is being honest with the public about the program’s costs. That honesty is exactly what we need – a clear understanding of the system’s costs and cost drivers.

Tomorrow, we’ll consider the impact of changing physician compensation on managed care plans.


Feb
22

Debunking Rush Limbaugh on the stimulus bill’s health care provisions

From the ‘you just can’t make this stuff up’ file comes this gem from Rush Limbaugh:
“The stimulus pork bill being voted on in the Senate contains the nationalization of health care, the computerization of everybody’s health records, rationing of medical care for seasoned citizens. If you’re a seasoned citizen and you go to the doctor, you have an ailment of some kind, the doctor will do a test. The doctor will then consult your medical records. The doctor will then consult federal guidelines to find out if you are to be treated. And if the cost of your treatment as a seasoned citizen is deemed by the government to be too expensive based on how much longer you have to live, then you don’t get treated.[emphasis added] The architect of this is one Tom Daschle, and he says much like Governor Dick Lamm of Colorado, (paraphrasing) “Old people, you gotta come to grips with your circumstances, you gotta come to grips with your diagnosis and understand we’re all going to die sometime and it’s your turn.” This is in the Senate stimulus bill.”
Now, I didn’t read every word of the Senate version of the stimulus bill, but nothing in the bill remotely resembles Limbaugh’s description. And, as I noted last week, the provisions on comparative research in the final bill specifically forbid the use of that research for coverage or reimbursement decisions. Much to my dismay.
Oh, and what exactly is a ‘seasoned’ citizen?
Limbaugh went on to state:
“There is a new bureaucracy created, the National Coordinator of Health Information Technology,[emphasis added] which will monitor treatments to make sure that your doctor is doing what the federal government deems appropriate and cost effective regarding your treatment. It’s going to be just like the UK! When you go to the doctor, your doctor is going to have to consult either a book, a computer program, or maybe even make a phone call to find out what kind of treatment you can get and how much to charge for it based on how much the government’s going to reimburse him for it. As such… The author of this plan, by the way, is former senator from North Dakota — or South Dakota, I’m not sure which one; I get them confused — Tom Daschle…”

Well, Rush, you are confused about a lot more than Tom Daschle’s home state…

The National Coordinator post was actually created by the Bush Administration way back in 2004.
Limbaugh didn’t come up with this all by his lonesome, so where did he get this garbage? A likely source is an immensely-uninformed column penned by Betsy McCaughey Her credentials are truly amazing – according to FactCheck.com, “McCaughey was elected lieutenant governor on George Pataki’s ticket, but when he dropped her from his 1998 reelection campaign, she ran against him as a Democrat. She lost the primary and ran on the Liberal party’s line, getting 1.6 percent of the vote.)”
Boy did she get this wrong. McCaughey claims, as parroted by Limbaugh, that the stimulus bill would establish a national coordinator to “monitor treatments to make sure your doctor is doing what the federal government deems appropriate and cost effective.” McCaughey notes the word “guide” is in the stimulus legislation, saying: “The goal is to reduce costs and ‘guide’ your doctor’s decisions.” If she had actually done any research, like, perhaps, googling “National Coordinator for Health Infornation Technology”, she would have found Bush’s 2004 executive order used that exact language.
Here’s what the good Ms McCaughey would have found if she googled that big mess of tubes known as the internet:
Executive Order 13335, April 27, 2004: “In fulfilling its responsibilities, the work of the National Coordinator shall be consistent with a vision of developing a nationwide interoperable health information technology infrastructure that: (a) Ensures that appropriate information to guide [emphasis added] medical decisions is available at the time and place of care.”
By the Bush administration’s own account, the new office wasn’t effective, lacking strategic goals, performance measures, or efficiency measures. Perhaps what Limbaugh and McCaughey are concerned about is the ability of a heretofore poorly managed agency to actually deliver on its mission.
So, near as I can figure it, Rush quoted a petty party-jumping politician who got her own information wrong. Of course, other wingnuts (here here and here) jumped on the bandwagon, propagating the mis- and dis-information.

What does this mean for you?
Now we know where this massive socialization of medical care began – the Bush administration!