Jan
13

Are California’s work comp claimants denied necessary care?

One study published in the Spine Journal says no.

In fact, the opposite may well be the case; compared to Washington State, workers’ comp back patients in California get way too much unnecessary surgery, leading to higher costs and worse outcomes – including more wound infections, life-threatening complications, and device complications.  

The study used a case-mix adjusted of patients undergoing an inpatient lumbar fusion for degenerative disease in 2008 – 09, and produced the following results:

  • the rate of lumbar fusions in CA was 47% higher than in WA.
  • the complexity of procedures was much higher in CA.
  • CA costs were more than 20% higher in CA than WA.
  • CA costs were influenced by the (since fixed) double payment for surgical devices and coverage for bone growth enhancers (which have decidedly mixed reviews)

So, we have too many and too complex procedures performed on too many patients at too high a cost, with worse outcomes.

Why?

Well, the limits on lumbar fusion in WA are pretty tight, for very good reason.  In contrast, CA only required a second opinion to approve the procedure.

The financial incentive inherent in CA’s high payments for the procedure may (!) have had something to do with it.

What does this mean for you?

More surgery is often not better care, and in many instances means worse care – and a pretty crappy life for the patient.

 


Jan
9

How is California’s IMR process working out?

To date, 94 percent of medical treatment requests are approved after initial/internal UR and elevated physician-based UR.

At most, 4.7 percent of all medical treatment requests are denied.

At most.

Those are the headlines from CWCI’s just released analysis of all completed IMR decisions (see 1/8/14 report), an exhaustive and precise project that involved a manual review of each of those requests and resolution thereof.

CWCI’s summary indicates “IMR agrees with approximately 79 percent of the elevated physician-based UR decisions.”

What does this mean?

There are two main takeaways.  First, there’s no widespread denial of care to injured workers, far from it.  The research clearly demonstrates that while the vast majority of treatment requests are approved, the vast majority of the IMR decisions uphold the UR determination to deny or modify treatment. (Update)

Which leads to takeaway two.  Do not assume this means the IMR process – or UR itself is unnecessary or superfluous.  While a cursory review of the results would lead an uniformed reader to draw that conclusion, the report provides insight into the potential downside of ending UR.  The authors reviewed a study conducted by the Washington state work comp fund, known as L&I. Back in 2000, L&I stopped requiring UR for MRIs, as almost all were approved. A few years later, they looked at the volume of MRIs conducted had jumped dramatically.

Here’s what they concluded:

L&I reviewed the effect that the elimination of UR had on MRI use and found a 54 percent increase in spinal MRI scans and a 72 percent increase in lower extremity MRI scans following the elimination of utilization review, and the reviewers were unable to identify any variable other than the removal of the UR requirement that accounted for the increase in MRI utilization. [emphasis added]

Other research into California-specific utilization further emphasizes the risk of ending UR, you can find it in the report at the link above.

That said, there’s no question the volume of IMR requests is much higher than anticipated; word is the State is considering various ways to address the volume including adding other  vendors.  But focusing on results to date, it is also clear the process is working as intended – as an exception management process.

As stakeholders gain more experience with UR and IMR, I’d expect the volume of requests to decrease.

What does this mean for you?

We know now that the IMR process is not a “medical treatment denial scheme” perpetrated by carriers looking to deny care.

Far from it. 


Jan
6

US health care – what we pay, and what we get

The US health care system costs way more than any other country’s, yet our health outcomes are mediocre.  At best.

An info-graphic from George Washington University helps explain what we pay and what we get.

015_Healthcare-VS-World-600

 

 

 

 

 

 

 

 


Dec
10

Is group health paying for medical care for work comp injuries?

According to a study published in the December Journal of Occupational and Environmental Medicine, the answer is yes – to the tune of at least $200 million dollars annually.

The researchers concluded that “zero-cost” claims – those that were filed but did not result in any payments from the workers’ comp insurer or TPA – showed higher than expected medical expenses in their group health plans following the date of injury.  Some may, and undoubtedly will, argue that just filing a claim does not mean it is “real”, that many if not most of these “claims” were not occupational in nature and therefore there should NOT have been work comp dollars spent.  Therefore the dollars spent after the date of injury SHOULD have been higher, as there was an injury, it just wasn’t a work comp injury.

Well, not so fast.  These were actual, accepted workers’ comp claims and not attempts to file claims for non-occ injuries.

That being the case, I’d suggest the author’s finding, that about 0.7% of workers’ comp medical expenses have been paid by group health insurers, may be correct.

What does this mean for you?

With group health medical loss ratios fixed at no less than 85%, health plans have dramatically increased their efforts to identify and avoid any and all medical expenses that are not really truly absolutely theirs. Expect much more diligence on the part of those insurers, and a lot more subrogation efforts in the future than we’ve seen to date.  

Thanks to Insurance Journal for the tip!

Request – before you argue, please read the ENTIRE study, available here.  It is pretty well done.


Oct
31

Opioids in Work Comp Survey – more results & Webinar

Almost done analyzing the megabytes of data from our Survey of Opioid Management in Workers’ Comp; here are some of the key takeaways.

Here’s the key takeaway; most respondents understand the problem and know (generally) what needs to be done, but their organizations aren’t doing many of the things they should be.

In the “not really a surprise” category, almost all respondents believe opioids are overused in workers’ comp.

But this doesn’t mean they should NEVER be used; over 95% of respondents believe there is an important role for opioids in comp;

  • over three-quarters believe opioids are appropriate for addressing pain associated with catastrophic injuries or
  • recovery from surgery,
  • and two-thirds also believe they are appropriate for dealing with short term acute pain.

In comparison, relatively few – under 25%, believe opioids are appropriate for addressing chronic pain.

Both qualitative and quantitative responses overwhelmingly indicate the prescribing physician is the primary “factor” driving opioid overuse; almost 3/4 of respondents are monitoring physician prescribing patterns.

Clearly we are in the early stages of dealing with the problem; while most respondents know a comprehensive and integrated approach is the optimal solution, few companies have developed or implemented one; most are one-off, separate processes that rarely tie together.

Sponsor CID Management will be hosting a webinar highlighting key results and takeaways, you can register for the free webinar here.  I’d do it now, as there are only 500 slots and there are a couple hundred plus already signed up.

We will be diving into details in the webinar, providing examples of programs that are in place, the results of those programs, and where things are headed.  The webinar is November 12 at 2 pm eastern, 11 pacific.

 


Oct
30

Are opioids driving up comp medical costs?

Two articles in WorkCompCentral yesterday grabbed my attention.

One discussed an 8.7% rate increase recommended by California’s regulators (down from a 9.5% recommended by another group.  Part of the increase was attributable to “overall market deterioration, the causes of which are not clear.”  Greg Jones’ piece went on to paraphrase Dave Bellusci, EVP and Chief Actuary for California’s rating bureau, who reportedly said it was “too early to say what is driving the higher medical loss severity and growing claim frequency.”

Another piece cited the latest research by CWCI and Axiomedics’ Dr Laura Gardner. The lede of the story was this:

“Claims featuring multiple opioid prescriptions are linked to higher rates of indemnity claims, more expensive medical benefits payments, a greater probability of attorney involvement and lower claim closure rates.”

I don’t want to leap to conclusions here, as correlation does not equal causation, however the juxtaposition of the two stories was striking, especially when one recalls that the prevalence of opioids in workers comp has increased dramatically over the last decade.

What does this mean for you?

What is the impact of opioids on your medical and claims costs?


Oct
17

First Survey of Opioids in Work Comp – initial results

We’re plowing thru the responses from 400 front-line and management folks who responded to HSA’s first Survey of Opioids in Workers’ Comp; thanks to CID Management for sponsoring the Survey.

Thanks also to the folks who took the time to complete the Survey; they’ll each get a detailed Survey Report (out in a couple of weeks). Fellow New Englander Andrew Burton won the drawing for the iPad mini; here’s the handsome devil himself…

andrew burton

Here are a few of the initial findings;

  • more than 80% of ALL respondents said opioids lead to addiction, increase disability duration, and increase the risk of fraud and abuse
  • more than half think the problem is getting worse or significantly worse
  • that’s not to say respondents think opioids have no place in work comp, in fact more than 90% believe there is an appropriate role for opioids
  • over 94% of both groups indicated the treating physician was their pick for “whose responsibility it it to manage opioids”
  • over 45% of both groups believe payers have been somewhat or very ineffective in addressing opioids...the cause of this is primarily due to regulatory restrictions, although internal obstacles are considered a very significant contributor as well.
  • Re solutions, about 80% listed
    • peer/physician review for claims > 90/180 days,
    • drug utilization review,
    • random drug testing, and
    • opioid agreement/contracts as components of the ideal solution.

Lots more to come as we’ve got a couple gigabytes of data to review and cross-tabulate.  There will also be a webinar on the Survey results in early November, and I’ll be at CID-M’s booth in Vegas to answer questions about the Survey as well.

Will get you more details shortly.


Oct
11

WCRI’s CompScope – quick takeaways

WCRI’s latest CompScope reports are out – there’s a megaton of info in the 16 state reports (I certainly have NOT read them all), but here’s what I’ve gleaned from an initial review of the reports on several large states.

Reforms often have unintended consequences – primarily increasing, rather than decreasing, medical costs.  Providers and their helpers find ways around the regs or actually use them to generate more profit, and there are a plethora of examples:

    • CA physician dispensing of drugs not on Medi-Cal fee schedule – when the drug fee schedule change drastically reduced payments for drugs, the loophole the dispensing profiteers drove thru was this; if the drug was not listed by Medi-Cal, then it was paid under the old AWP-based fee schedule.  Voila, a huge opportunity for selling repackaged drugs thru dispensing docs;
    • CA cost of compounded drugs went up after fee schedule was imposed, something predicted by several experts, yet ignored by the politicians searching for a quick and easy fix.  They got their quick and easy, but didn’t get a fix.
    • FL outpatient facility costs went up after the change to fee schedule from 75% of billed charges to 60%.  Anyone could have predicted this; all hospitals have to do is increase their billed charges, which, shockingly, they did.

Reform changes that appear to have the most real impact on costs are typically adopting an RBRVS or MS-DRG based fee schedule and adopting binding UR and strong clinical guidelines.  Ideally, both. This addresses the price and utilization issues at the same time, making it harder (not impossible, but harder) for providers seeking to game the system to succeed.

What does this mean for you?

Good reform can be effective. Bad reform is often very counter-productive – and there’s a lot of bad reform.


Oct
8

On work comp back surgery, Minnesota gets it right

Back surgery is far too common, far too risky, and far too costly – it’s also far from proven effective for most conditions.

That’s why Minnesota’s decision to educate workers’ comp claimants contemplating back surgery is a great example of legislators and regulators getting it right.  The legislature passed SB1234 which among other things called for a two-year pilot program:

“for employees with back injuries who are considering back fusion surgery. The purpose of the program is to ensure that injured workers understand their treatment options and receive treatment for their work injuries according to accepted medical standards. The services provided by the patient advocate shall be paid for from the special compensation fund.”

The program’s Patient Advocate helps claimants determine if lumbar fusion surgery is appropriate, educates them about the risks (only half get better after surgery, about a third have a “poor” result), complications, likelihood of repeat surgery (about 25% get another surgery), and poor outcomes (less than half return to work).

This makes so much sense on so many levels. The research indicates PT and anti-inflammatories deliver better outcomes than surgery for degenerative disk disease, probably the most common cause of low-back pain.  That’s not to say surgery isn’t the right treatment for some; a government research project indicates patients getting surgery for herniated disks have better outcomes in all categories except one – return to work.

Leaving aside that rather big caveat, this is exactly what the workers’ comp system needs – more science, better educated claimants, and a clear and understandable discussion of potential risks and benefits prior to aggressive treatment.

I’d be remiss if I didn’t note the State of Washington dealt with lumbar fusion some years ago, requiring conservative care before contemplating surgery and banning multiple level lumbar fusion for patients with no prior lumbar surgery.

Hat tip to WorkCompCentral for the head’s up.

What does this mean for you?

See, legislators and regulators can – and do – get it right.


Sep
27

NCCI’s latest pharmacy report – the highlights

The good folks at NCCI just published a new study of prescription drugs in workers’ comp; here are a few highlights; the data is from 2011.

  • Narcotic usage increased significantly, from 21% of costs in 2010 to 25% in 2011.
  • Physician dispensing increased as well, along with the average cost for physician dispensed drugs.
  • NCCI estimates drugs account for 18% of all medical expenses; note that this is based on total incurred cost, or for the layperson, their estimate of what the total including already-paid and future drug costs.
  • The older the claim, the greater the percentage of total medical costs due to drugs – up to 40 percent.
  • On a cost per claim basis, NCCI indicates drug costs increased six percent in 2011.
  • Generics account for 76 percent of the scripts, but only 44 percent of the cost.

So, what does this all mean?

Couple things stand out.

First, NCCI’s numbers are based on total incurred, therefore there’s a bit of forecasting involved. I note this as the 18% figure (drug costs as a percentage of total medical spend) is significantly higher than most payers I work with; the range is around 12% – 14%.

Second, drug spend declined in 2011 according to CompPharma’s annual Survey of Prescription Drugs in Workers’ Comp.

Why the difference (NCCI indicates a 6 percent increase)?

  1. CompPharma looks at total, not per-claim cost, so claim frequency has some impact.
  2. NCCI uses incurred (there it is again), the Survey is based on actual paid amounts.
  3. CompPharma is a survey of 23 payers, all of which use PBMs.  These are generally fairly-to-very sophisticated payers.  In contrast, NCCI’s data comes from a much broader spectrum of payers, some of which don’t use PBMs, and others don’t use them effectively.

What does this mean for you?

Drug cost increases are moderating, but physician dispensing remains a big problem, and opioid usage increased almost 20% (four points) year over year.

That’s really bad.