The election’s impact on health care – experts opine

This is a special post-election edition of Health Wonk Review – we asked our contributors to share their thoughts about how the GOP’s sweep will affect health care, health reform, and the health care system. I’d like to profusely thank … Continue reading The election’s impact on health care – experts opine

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Part 2 – Serving workers’ comp patients and payers – what works and why

Yesterday’s post on the problems inherent in outsourcing/offshoring/automating customer service made the case that customer service functions must be handled internally. Today, we’ll dig into a case study – the lesson being it’s not about your company’s metrics, cost structure, or … Continue reading Part 2 – Serving workers’ comp patients and payers – what works and why

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Just-released DOL report on State Workers’ Compensation

Key language -from the just-released report is below… I’ll be live-tweeting at @Paduda and live-blogging here during the broadcast from the Dept of Labor this morning. Policy areas that deserve exploration include [emphasis added]: • Whether to increase the federal role … Continue reading Just-released DOL report on State Workers’ Compensation

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