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Stanley Zax on “outcomes”

Got this from a colleague responding to last week’s posts on outcomes...

Back in the day (I was there) when Stanley Zax ran Zenith, he went looking for the VP in charge of MBR. Said VP was out of his office but he had left the latest report from Zenith’s MBR vendor on his desk. Stanley picked it up. The VP had thoughtfully kept this report away from Stanley up to that point. Stanley went straight to the section titled “Savings.”
Stanley walked into the middle of the underwriting bullpen waving the greenbar like a flag and bellowed, “According to this damn report, I’ve saved enough money on medical bills to buy France. Now where the hell’s my money?”
The VP soon found solace working for a different insurance company.

Joe Paduda is the principal of Health Strategy Associates



A national consulting firm specializing in managed care for workers’ compensation, group health and auto, and health care cost containment. We serve insurers, employers and health care providers.



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