Following on yesterday’s post, I received several emails from payers and vendors alike suggesting other pertinent questions payers may want to pose to their vendors. The most common pertained to fee-sharing between TPAs and vendors.
This practice has long existed in comp; TPAs have charged clients to build links to networks, bill review vendors, pharmacy benefit managers, and case/utilization management firms. These charges may appear as one-time fees, but more often as a percentage of the vendors’ revenue from the client. And in some cases, these costs don’t appear unless you look very, very closely.
That’s not to say it is unethical or illegal or immoral or bad business for vendors and TPAs to share fees – but it certainly is a problem if they don’t fully inform their clients. Clients aren’t blameless in this either; many employers have beaten TPAs down on admin costs so far that TPAs have to make up the lost revenue from somewhere – and fee splitting is the perfect ‘somewhere’.
Several TPAs, most notably Gallagher Bassett, pride themselves on full disclosure of fee sharing. Others will disclose if asked, and a couple – SRS (the Hartford’s TPA) and Broadspire – do not participate in commissions (although they may charge an upfront implementation fee, again fully disclosed).
Recently I reviewed proposals from several TPAs for a large self-insured employer in the northeast. Broadspire’s administrative fees were considerably higher than the competition, (who shall remain nameless for obvious reasons). But when managed care fees were added in to the calculation, their bid was quite competitive. Several of the other TPAs had low per-claim adjusting fees, but their estimated fees for managed care services were much higher.
(Broadspire is not a client and HSA has no business relationship with the firm)
What do you do with this?
You may want to require your TPA’s CEO to sign a document (after your attorneys polish the language) stating words to the effect that “We will fully disclose any and all financial transactions involving (TPA) and any and all managed care entities providing services to (employer) and employer’s claimants. This disclosure includes but is not limited to service fees, commissions, implementation fees, RFP and proposal assistance charges, transaction fees, connection fees, membership fees, and any and all other transfer of monies from managed care entities to (TPA).”
Then, ask the same question of your managed care vendors. Hopefully there won’t be any surprises.
Insight, analysis & opinion from Joe Paduda


